Shipping and Returns
Standard shipping - Free
We use Australia Post Regular shipping and it usually takes 2-3 days for metro areas and 3-7 days for rural areas. We dispatch your order the same day if you order before midday.
Express shipping - $8
You can upgrade to express for any order and you will be charged a flat rate of $8. You will receive it next business day for metro areas and 2-3 days for rural areas.
We understand how important discretion is in our industry. We do not put any reference to this website or your products on the packaging. It comes in a plain box. Furthermore we ship from Sydney, so it won't have to go through customs.
12 months warranty
All our products come with genuine 12 months Australian warranty. You can either send your products direct to We-Vibe or to us and we will fix or replace it.
We stand behind our products and are sure you will love them. If you do not, we offer a full refund within 14 days. You will have to pay for return shipping, but we will refund the full amount you paid for your product.
We dispose of all our returned products in an environmentally friendly way.